Refund and Returns Policy

Effective Date: November 29, 2024

At KONSTANTIN FUSION LLC, we strive to ensure every customer is delighted with their furniture purchase. If you are not completely satisfied with your order, we’re here to help with our hassle-free refund and returns process. Please review the policy below for details on eligibility, conditions, and procedures.

1. Eligibility for Returns

  • Timeframe: You may request a return within 30 days of receiving your order.
  • Condition: Items must be unused, in their original condition, and in the original packaging. Products showing signs of use, damage, or missing components may not qualify for a return.
  • Exclusions:
    • Customized or Made-to-Order Furniture: Due to their unique nature, custom or made-to-order items are non-returnable unless there is a manufacturing defect or damage upon delivery.
    • Clearance or Final Sale Items: Items marked as clearance or final sale are not eligible for return unless defective.
    • Mattresses and Bedding: For hygiene reasons, these items are non-returnable unless defective or damaged.

2. Return Process

  1. Contact Us: To initiate a return, please reach out to our customer service team within 30 days of delivery:
    • Email: info@konstantinfusion.net
    • Phone: (276) 565-8805
    • Address: 3742 Claremont St, Irvine, CA 92614
      Provide your order number, item details, and reason for the return.
  2. Return Authorization: Our team will review your request and issue a Return Merchandise Authorization (RMA) number if approved. Returns without an RMA number will not be accepted.
  3. Pack and Ship: Securely pack the item in its original packaging, including all accessories and documentation. Ship the item to the address provided in your RMA confirmation, using a trackable shipping method.
  4. Inspection: Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your return.

3. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to a manufacturing defect, damage during shipping, or an error on our part (e.g., incorrect item shipped).
  • Defective or Damaged Items: If the return is due to a defect or damage, KONSTANTIN FUSION LLC will cover return shipping costs. Please provide photos of the issue when contacting us to expedite the process.

4. Refunds

  • Processing Time: Once your return is received and approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
  • Refund Amount: Refunds will include the full purchase price of the item, excluding original shipping costs (unless the return is due to our error).
  • Non-Refundable Fees: Any additional fees, such as delivery or installation charges, are non-refundable unless otherwise specified.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with your order number and photos of the damage or defect. We will arrange for a replacement, repair, or refund, depending on the situation, and cover all associated shipping costs.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item following the process above and place a new order for the desired item on our website, konstantinfusion.net.

7. Cancellations

  • Order Cancellation: You may cancel your order before it ships by contacting us at (276) 565-8805 or info@konstantinfusion.net. If the order has not yet shipped, we will issue a full refund.
  • Post-Shipment: Once an order has shipped, it is subject to our standard return policy outlined above.

8. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, please don’t hesitate to reach out:

Our customer service team is available to assist you Monday through Friday, 9:00 AM to 5:00 PM PST.

9. Policy Updates

KONSTANTIN FUSION LLC reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date.

Thank you for choosing KONSTANTIN FUSION LLC. We value your trust and are committed to making your shopping experience exceptional!

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